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Privacy Policy

Thank you for visiting our website, www.kikkomanusa.com (“Site”). Kikkoman Sales USA, Inc. (“Kikkoman”, “we” or “us”), the operator of this Site, is committed to protecting and safeguarding your privacy. This document will outline how we gather and utilize various sources of information obtained during your visit to the Site or other websites, apps or services provided by us, our affiliates or vendors that this Privacy Policy appears on (the “Service” or “Services”). If you have any questions, please do not hesitate to let us know using the contact information below. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU SHOULD NOT ACCESS OR OTHERWISE USE THE SERVICES OR SITE.

This website is for users situated in the United States. Please use the following websites appropriate for your country or region:

Kikkoman Japan: https://www.kikkoman.co.jp/

Kikkoman Brazil: http://www.kikkoman.com.br/

Kikkoman Taiwan : https://www.kikkoman.com.tw/

Kikkoman China: http://www.kikkoman.com.cn/

Kikkoman Europe: https://www.kikkoman.eu/consumer/

Kikkoman Singapore: http://www.kikkoman.com.sg/

Kikkoman Australia: http://www.kikkoman.com.au/

Kikkoman Mexico: http://www.kikkoman.mx/

Kikkoman Canada: https://www.kikkomancanada.com/

Overview:

  • We collect personal information from users of our Services (“Personal Information”) that identifies you as an individual when it is voluntarily provided by you, such as your name and email address.
  • We automatically collect browsing information and other information from users of our Services that does not directly identify you as an individual, but may identify your device, such as information about your browsing activities and information about the devices you use to access the Services.
  • This information is collected to provide, manage, analyze and improve the features and functions available on or through the Services, for marketing purposes and for our internal business purposes.
  • You can access, delete and control certain uses of your information as set forth in the “Opt-Out” section below.
  • Information about our data collection during the prior 12 months is further described in the table below.

Information We May Collect:

When using the Services, in order to utilize some of our offerings, you may be asked to provide, or you may choose to upload, certain Personal Information. Categories of Personal Information we collect directly from you include:

  • Identity Data, which includes first and last name, title or other similar identifiers.
  • Contact Data, which includes address, email address and telephone numbers.
  • Marketing and Communications Data, which includes your preferences in receiving marketing from us.
  • Content of Communications, which includes the content of any messages you send us when you contact us directly including inquiries about our products or services.

We also automatically collect certain other types of information from users of our Services, such as:

  • Technical Data, which includes online identifiers such as internet protocol (IP) address, device and operating system used to access the Site.
  • Usage Data, which includes information on how you use our Services such as page visits to our Site and other browsing information.

When you submit an order online, you will be redirected to a website owned and operated by our third-party partner, Shop Gourmet, located here. Information will be collected and processed by our online ordering service provider, Shop Gourmet, and will be subject to their privacy policy located here.

Categories of Personal InformationSources of such Personal InformationBusiness Purpose for such Personal InformationCategories of Parties with whom information is shared
Contact information and other information about you (such as your first and last name, title, telephone number, email address, zip code and physical address).Collected from you directly when you use our Services, sign up for our eNewsletter,or contact us directlyand from our service providers.We use such information to process your orders or requests, respond to your inquiries, deliver our e-newsletter and other marketing messages to you, ask you to participate in our surveys or quizzes, deliver targeted advertisements to you about our products and services, and as otherwise described in “Information Usage” below.We share such information with our service providers, with third parties such as social media platforms, marketing partners and as otherwise described in “Information Disclosure and Recipients” below.
Online identifiers, such as cookies, advertising identifiers, IP address, device and operating system.Collected from you directly when you use our Services, such as when you browse our Site, purchase our products or participate in our surveys or quizzes.We use such information to deliver products or services requested by you and targeted advertising about goods and services that may be of interest to you and customizing and improving our Services for your use. We also use such information to enhance our Services and make them available to you and as otherwise described in “Information Usage” below.We share such information with our service providers, marketing partners and as otherwise described in “Information Disclosure and Recipients” below.
Browsing history, search history (search terms), information on a consumer’s interaction with the Services, the address of the websites you visited before and after you visited the Site, and the type of browser you are using.Collected from you directly when you use our Services, such as when you browse our Site or participate in our surveys or quizzes.We use such information to deliver targeted advertising about goods and services that may be of interest to you, to enhance our Services and as otherwise described in “Information Usage” below.We share such information with our service providers, marketing partners and as otherwise described in “Information Disclosure and Recipients” below.
Content of CommunicationsCollected from you directly when you use our Services or contact us directly.We use such information to respond to any inquiries we receive directly from you regarding our products and services and as otherwise described in “Information Usage” below.We share such information with our service providers and as otherwise described in “Information Disclosure and Recipients” below.
Geolocation dataCollected from you directly when you use our Services such as when you browse our Site, purchase our products or participate in our surveys or quizzes.We use such information to deliver targeted advertising about goods and services that may be of interest to you, to enhance our Services and as otherwise described in “Information Usage” below.We share such information with our service providers, marketing partners and as otherwise described in “Information Disclosure and Recipients” below.
Demographic data.Collected from you directly when you use our Services and from third party vendors who work with services that collect the information from you directly when you visit certain third-party sites or use their services.We use such information to deliver targeted advertising about goods and services that may be of interest to you and as otherwise described in “Information Usage” below.We share such information with our service providers, marketing partners and as otherwise described in “Information Disclosure and Recipients” below.

As used in this Privacy Policy, “personal information” does not include:

  • Information that is lawfully made available from federal, state or local government records.
  • De-identified or aggregated information.
  • Information excluded from the scope of the California Consumer Privacy Act of 2018 (“CCPA”).

Information Usage:

We will only use your Personal Information as described herein:

  • We will use your Personal Information including contact information and online identifiers to operate the Services and to provide you with any specific services that you have requested.
  • We may use your contact information to contact you about our products and services, and otherwise as needed, in the course of processing or shipping products or services offered over our Site or other Services.
  • We may also use the Personal Information you have provided us, including contact information and the content of communications you send to us directly, to respond to your inquiries, comments or requests for information and to address any concerns or complaints you may have about our products or the Services.
  • We will use your contact information to add you to our mailing lists and to send you emails from time to time about our other products and services or to ask you to participate in our surveys or quizzes.
  • We will use your technical and usage data including IP address, browsing history and geolocation data to improve and enhance our Services.
  • We will use your contact information (e.g. your email address), and technical and usage data including geolocation and demographic data to provide you with personalized advertisements for products and services that may be of interest to you and to create audiences of prospective customers with similar interests or attributes to whom we may also provide our advertisements.If you would like to opt-out of such personalized advertising, please follow the opt-out process described below under “Opt-Out.”

Information obtained in connection with the Services may be intermingled with and used by us in conjunction with information obtained through sources other than the Services, including information provided to us by our service providers or other third parties. We may also aggregate information collected from our Services.

Please note that if you specifically consent to additional uses of your Personal Information, we may use your Personal Information in a manner consistent with that consent.

Information Disclosure and Recipients:

We may send your information to other group companies, affiliates and third parties to help us process your information for the purposes set out in this policy, including:

  • We may share your contact information and technical or usage data including cookie information, advertising IDs, IP addresses and browsing history with third party vendors, such as social media platforms like Facebook, to deliver relevant advertisements to you for products and services we think you might be interested in.
  • We share your Personal Information with our affiliates, our technical consultants, third party auditors and other third parties who make our Services available, enhance its functionality, or provide associated services and/or who deal with you in delivering our advertising, quizzes, surveys, content, samples, products, gifts and prizes, have access to this information. They are not authorized by us to use the information for their own benefit.
  • We may transfer your Personal Information in connection with a bankruptcy proceeding or the sale, merger or change of control of Kikkoman or the division responsible for the services with which your Personal Information is associated.
  • We may disclose Personal Information about you in response to (a) requests from local, state or federal law enforcement officials;(b) any judicial, administrative or similar proceeding or order, such as subpoena; (c) if required by law; or (d) to investigate suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the Service rules or policies, or the rights of third parties or to investigate any suspected conduct which we deem improper.

Sales of Personal Information:

Kikkoman may sell your Personal Information to third parties, subject to your right to opt-out of those sales (See the “Opt-Out,” section below).

In the preceding twelve (12) months, Kikkoman has sold the categories of Personal Information in the chart set forth above.

Cookies:

We or our third party partners may store some information on your device or device hard drive as a “cookie” or similar type of file (such as clear gifs, web beacons, tags, and similar technologies that work on mobile devices) to collect data related to usage of the Services and for the purpose of facilitating and enhancing your communication and interaction with the Services. Cookies help us in many ways to make your visit to our Services more enjoyable and meaningful to you. For example, we may use cookies (or clear gifs or similar devices) to customize your visit to the Site and for other purposes to make your visit more convenient or to enable us to enhance our Services. Kikkoman may also use “web beacons” to access the information contained in its cookies within the network of the Kikkoman web sites, newsletter emails, and interactive banner ads. Data collected by cookies may include, without limitation, the address of the websites you visited before and after you visited the Site, the type of browser you are using, your Internet Protocol (IP) address, geolocation, what pages in the Site you visit and what links you clicked on. We use this information to help us maintain and enhance the efficiency and usefulness of the Services and may use it and other information for the purposes described in this Privacy Policy, such as to serve targeted advertising to you. However, some of the information we collect may include data, such as IP address data or the identifiers associated with your device that are unique to your computer or device (e.g., IDFA for iOS and Android ID for Android).

You may stop or restrict the placement of cookies on your computer or flush them from your browser by adjusting your web browser preferences. For further information, please see the “Opt-Out” section below. However, note that turning cookies off may cause certain Service features not to be available to visitors and may interfere with the Service’s functionality.

We may also use and place cookies on your device from our third-party service providers who provide us analytics services that help us manage and analyze Site usage. An example of such third party is Google Analytics, which we use to collect and analyze demographic and other information, and through which Google will collect certain information to be used according to Google’s privacy practices. To opt-out of the use of Google Analytics, click here.

Clickstream:

As you use the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a web site’s server. Clickstream data can tell us the type of computer and browsing software you use and the address of the web site from which you linked to the Site. We may collect and use clickstream data as a form of aggregate information to anonymously determine how much time visitors spend on each page of our Site, how visitors navigate throughout the Site and how we may tailor our web pages to better meet the needs of visitors. This information will be used to improve our Site and our Services.

Interest Based Advertising: We may ourselves, or with third party vendors, use certain technical data or usage data in connection with our own or vendor information to deliver targeted advertising to you when you visit other websites, social media platforms or our Services. Cookies, clickstream data, and other similar technologies described below may be used in this process. For example, if you are searching for information on a particular product, we or our vendor may cause an advertisement to appear on other websites you view with information on that product. This form of advertising is sometimes called “behavioral advertising”. We believe that such advertising is helpful because you will see advertisements that are relevant to your interests. However, if you would like to opt out of these interest-based advertisements, please follow the opt-out process described below under “Opt-Out.”

Cross Device Matching: We use certain technical data or usage data to facilitate cross device association. We or our third-party vendors analyze device activity data using a mathematical tool known as a “probabilistic algorithm” to determine if you have interacted with content across multiple devices and to match such devices. In connection with this analysis, we may rely on certain technical data or usage data (including demographic, geographic and interest-based data) from third parties such as data vendors, pursuant to their own privacy policies or we may use the technical data or usage data we collect in conjunction with such third party data. Based on this data, we may then display targeted advertisements across devices that we believe are associated and may provide other services to our advertisers such as tools, analyses, data and insights to see how their website or mobile applications are used and to further enable the display of targeted advertisements to you, including across your devices. Our advertisers may also provide us with deterministic data about you that may be used to supplement our probabilistic data. Based on this data, we may then display targeted advertisements across devices that we believe are associated and may provide other services to our advertisers such as tools, analyses, data and insights to see how their website or mobile applications are used and to further enable cross-device targeting and analysis. For further instructions on restricting our use of certain cross-device data, please see “Opt-Out”,” below

Protection for Children:

We have no intention of collecting Personal Information from children under the age of 13. We do not knowingly collect information from anyone under the age of 13. When we become aware that personal information from a child under 13 has been collected without such child’s parent or guardian’s consent, we will use all reasonable efforts to delete such information from our database.

Security:

We have undertaken all commercially reasonable efforts to prevent unauthorized Internet access to visitor data retained in our servers, however, due to the inherent open nature of the Internet, Kikkoman cannot ensure or warrant the security of any information you transmit to us or any information provided online, and you do so at your own risk. Users must accept all risks associated with any data transmission, including the risk that their Personal Information may be intercepted in transit. Kikkoman will not be liable for disclosures of your information due to errors in transmission or unauthorized acts of third parties.

Retention:

We will retain your information in accordance with our standard procedures or as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements. Even if we delete some or all of your information, we may continue to retain and use aggregate or anonymous data previously collected and/or anonymize or aggregate your identifiable information.

Links to Other Sites:

Our Services may contain links to other web sites. Other web sites may also reference or link to our Services. These “other” domains (web sites) are not controlled by Kikkoman and, thus, Kikkoman has no control over the privacy practices or the content of such websites. We encourage our users to be aware when they leave our Services to read the privacy policies of each and every web site that collects personally identifiable information. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other web sites. Visiting these other web sites is at your own risk.

Social Networking Sites:

The Services may integrate with social networking services. We do not control such services and are not liable for the manner in which they operate. While we may provide you with the ability to use such services in connection with our Services, we are doing so merely as an accommodation and, like you, are relying upon those third-party services to operate properly and fairly.

You should be aware that information which you voluntarily include and transmit online in a publicly accessible blog, social network or otherwise online may be viewed and used by others. We are unable to control such uses of your information, and by using such services you assume the risk that the information provided by you may be viewed and used by third parties.

Quizzes and Surveys:

We may feature quizzes and surveys through the Services which are administered by our third party vendor, Opinion Stage. When you participate in one of our quizzes or surveys, we may collect certain information from you, such as your IP address and other technical or usage data in order to serve you targeted advertising and to track the performance and results of, and level of engagement with, our quizzes and surveys.We also may ask you to submit other personal information, such as your email address,in order to add you to our marketing lists.

The quizzes and surveys are embedded content provided by Opinion Stage and Opinion Stage may collect certain information from you in order to administer the quizzes and surveys for us and to otherwise provide its services. To learn about the information Opinion Stage collects and their privacy practices, visit: https://www.opinionstage.com/privacy.

Policy Modifications:

We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. However, if at any time in the future we plan to use Personal Information in a way that differs from this Privacy Policy, we will post such changes here. We may email you if we change our Privacy Policy in a material way. Your continued use of the Services following the posting of any changes to this policy means you accept such changes. Please check this page periodically for changes to this Privacy Policy.

Opt-Out:

Opting out of communications from us – We give you the option to remove your Personal Information from any lists that we maintain of users. All unsubscribe or opt-out requests should be sent to us at [email protected] and we will process your request within a reasonable time after receipt. We are not responsible for removing your Personal Information from the lists of any third party who has previously been provided your information in accordance with this policy.

Opting out of cookies – If you want to stop or restrict the placement of cookies or flush any cookies that may already be on your computer or device, please refer to and adjust your web browser preferences. Further information on cookies is available at www.allaboutcookies.org. By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Services or some of its functionality may be affected. Cookies and similar items are not used by us to automatically retrieve Personal Information from your device other than as described in this policy. Please be advised that certain third parties that are beyond the scope of this Privacy Policy, such as advertisers, may collect information in connection with the Services. We are not responsible for the acts or omissions of such third parties.

Interest Based Advertising – We may, and may work with third parties, to use information collected from you to deliver targeted advertisements to you based upon your online activities and other information. The online advertising industry provides a service through which you may opt-out of receiving targeted ads from certain data partners and other advertising partners that participate in self-regulatory programs. We comply with the Self-Regulatory Principles for Online Behavioral Advertising set forth by the Digital Advertising Alliance (DAA). You can opt-out of targeted advertising from certain providers at www.aboutads.info/consumers. Please note that by opting out, you will continue to see generic advertising that is not tailored to your specific interests and activities. To be clear, cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. For example, if you have opted out on your device browser, that opt-out will not be effective on your mobile device. You must separately opt out on each device.You can also generally opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) on the NAI website.

Apps opt-out – For targeted advertisements delivered through mobile apps, you can install the DAA’s AppChoices app on your device to opt-out of targeted advertising by certain providers and can also select a system level advertising preference feature on your device (such as “Limit Ad Tracking” on Apple devices or “Opt-out of Interest-based ads” on Android devices).

Do Not Track – Please note that we may not be able to respond to or honor “do not track” (a/k/a/ DNT) signals or similar mechanisms transmitted by web browsers.

Rights to Your Information

California Privacy Rights

If you reside in California, under CCPA you have specific rights regarding your Personal Information. This section describes the rights that you have under CCPAand explains how to exercise those rights.

  • Right to Know About Personal Information Collected, Disclosed or Sold. You have the right to request that Kikkoman disclose certain information to you about our collection, use, disclosure or sale of your Personal Information over the past 12 months. Once we receive and confirm your verifiable consumer request (see “Exercising Access, and Deletion Rights”), and subject to certain limitations that we describe below, we will disclose such information to you. You have the right to request any or all of the following:
    • The categories of Personal Information we collected about you.
    • The categories of sources from which the Personal Information is collected.
    • Our business or commercial purpose for collecting or selling that Personal Information.
    • The categories of third parties with whom we share that Personal Information.
    • The specific pieces of Personal Information we collected about you
  • Right to Request Deletion. You have the right to request that Kikkoman delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see “Exercising Access, and Deletion Rights”), we will delete (and direct our service providers to delete) your Personal Information from our records. However, we may retain Personal Information that has been de-identified or aggregated. Furthermore, we may deny your deletion request if retaining the information is necessary for us or our service provider(s) in order to perform certain actions set forth under CCPA, such as detecting security incidents and protecting against illegal activity.
  • Exercising Access and Deletion Rights. To exercise the access and deletion rights described above, please submit a request to us by either:

Visiting Our Contact Form.

Contact us at 1-866-I-OPT-OUT, Service Code #750

Only you, or a person or business entity registered with the California Secretary of State that you authorize to act on your behalf (an “authorized agent”), may make the requests set forth above. If you use an authorized agent to make a request, you must provide the authorized agent written permission to do so, and we may require that you verify your identity directly with us. You may also make a request on behalf of your minor child.

The request should include your contact information and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. In addition, you should provide sufficient information (including your full name in addition to either your mailing address, email address or phone number) that allows us to reasonably verify that you are the person about whom we collected the personal information or an authorized representative.

We will respond to consumer requests in a reasonably timely manner. If we require extra time to respond, we will inform you of the reason and extension period in writing.

In order to protect the security of your Personal Information, we will not honor a request if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. The method used to verify your identity will vary depending on the nature of the request. Generally speaking, verification will be performed by matching the identifying information provided by you to the Personal Information that we already have.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. We are not obligated to provide the information set forth above under “Right to Know About Personal Information Collected, Disclosed or Sold” more than twice in a 12-month period.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales Opt-Out and Opt-In Rights. You have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is at least 13 and less than 16 years of age, or the parent or guardian of a consumer less than 13 years of age.

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page:

Do Not Sell My Personal Information

Alternatively, you may submit an opt-out request by mailing:

Kikkoman Sales USA, Inc.
Privacy Policy Opt-Out
P.O. Box 420784 San Francisco, California 94142-0784

If you use an authorized agent to exercise the right to opt-out, you must provide the authorized agent written permission to do so, and we may deny the request if the authorized agent does not submit proof that it has been authorized by you to act on your behalf.

You may change your mind and opt back in to personal information sales at any time by contacting us at the link below:

Contact Form

  • Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights, including, but not limited to, by:
    • Denying you goods or services.
    • Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
    • Providing you a different level or quality of goods or services.
    • Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Nevada Privacy Rights

If you are a Nevada resident, you have the right to request that we do not sell (as defined by N.R.S. 603A) certain personal information that we have collected, or may collect, from you. We do not “sell” your personal information as defined by N.R.S. 603A, however, if you would like to make such a request you may do so by contacting us here.

Site Terms and Conditions:

Use of this Site is governed by, and subject to, the Terms and Conditions contained at //www.kikkomanusa.com/privacy/terms.php Your use, or access, of the Site constitutes your agreement to be bound by these Terms and Conditions so please review them carefully.

Jurisdiction:

Our Services are intended for a North America audience and is maintained in the United States of America (USA). By using our Services, you freely and specifically give us your consent to export your information to the USA and to store and use it in the USA as specified in this Privacy Policy. You understand that data stored in the USA may be subject to lawful requests by the courts or law enforcement authorities in the USA.

Comments and Questions:

If you have any questions, comments or concerns about our Privacy Policy, you may contact us at [email protected] or at the following address:

Kikkoman Sales USA, Inc.
Privacy Policy Opt-Out
P.O. Box 420784
San Francisco, California 94142-0784